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Wholesale: Julia Failey believes in building long-lasting and lucrative relationships with our retailers. To join the growing list of premiere retailers and specialty boutiques that carry our collections, please email Julia Failey at julia@juliafailey.com. |
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Ordering Online: Standard orders are processed the next business day (Monday through Friday, not including holidays), pending credit card authorization and verification. All orders are scanned for accuracy before leaving our studio and typically ship within 2-3 days. If you need your order by a specific date, please email us at orders@juliafailey.com and we will do our best to accommodate you. Although we make every effort to keep sufficient stock of items listed on our site, we occasionally sell out of popular pieces. Julia Failey will contact you via email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. |
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Gifts: As our gift to you or the recipient of your order, your package will arrive in our custom packaging. If we are sending your gift directly to the recipient, you may contact us at orders@juliafailey.com and we will gladly include a card with your specified message. |
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Special Orders: Julia Failey will work with you to create your perfect piece. Please email us at orders@juliafailey.com for details.
Delivery is typically 4-8 weeks. |
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Credit Cards: We currently accept the following methods of payment for your convenience: Visa, Master Card, American Express and Discover. Purchases are charged to your credit card when we ship your order. Please be sure to provide the CVV code and exact billing address for your card. Incorrect information may cause delays or cancellation of your order. |
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Taxes: All orders that ship within Illinois are subject to sales tax. |
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Shipping: After placing an order, you will receive an email confirmation. If you would like to check on the status of your order, email us at orders@juliafailey.com with your order information and we will provide you with a tracking number. Packages can only be delivered to street addresses and will require signatures. Please ship your order to a place where you will be able to receive it.
Julia Failey is now offering FREE UPS Ground shipping on all orders shipped within the 48 contiguous states. Select "UPS FREE Ground" as your shipping method in checkout.
| Order Total |
UPS Ground |
2-Day |
Next Day |
| $0 - $49 |
FREE |
$12.00 |
$20.00 |
| $50.00 to $149.99 |
FREE |
$14.00 |
$24.00 |
| $150.00 to $249.99 |
FREE |
$18.00 |
$28.00 |
| $250.00 to $499.99 |
FREE |
$22.00 |
$32.00 |
| $500+ |
FREE |
$26.00 |
$36.00 |
*We do not offer Saturday delivery. Please note that additional charges may apply for shipments to Alaska and Hawaii, expedited shipping, and orders over $1,000. Hawaii and Alaska orders will ship via USPS.
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International Shipping:
International Delivery (processing time + 6-8 business days) is $25.00
International Rush Delivery (processing time + 3-5 business days) is $50.
Julia Failey uses US Postal International and UPS Worldwide Saver to provide delivery to more than 50 destination countries. International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. Certain deliveries may require additional charges depending on which items are ordered. If this is the case, a customer service representative will contact you for any additional shipping charges.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. |
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Refused Shipments: If you decide to refuse any shipments from Julia Failey, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Julia Failey. This amount will be subtracted from your merchandise refund. |
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Returns: If you are not fully satisfied with your purchase, Julia Failey will accept items for exchange or return within 30 days of your purchase for a refund minus the shipping costs. Returns after 30 days and items received as gifts are eligible for a store credit. Please note that all sales are final. Custom ordered pieces not shown on our site are also non-returnable. We will not exchange goods that have been worn or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost. When ordering rings, it is the customer’s responsibility to ensure that they have ordered the correct size.
To receive authorization and arrange a return or exchange, please email orders@juliafailey.com with your name, address, invoice number, and whether you require a refund or replacement. Returns sent without a return code will only be eligible for store credit. If the item is approved for return, you will be sent a return code to use in mailing the jewelry back to Julia Failey. Once we receive the goods, we will issue a refund for the merchandise amount by the same method that you paid or make the requested exchange.
Merchandise should be shipped to the following address with the return code on outside of box as shown:
Julia Failey
Attn: Returns (enter your return code here)
1235-A North Clybourn
Suite #157
Chicago, IL 60610
For your protection, securely pack and seal the return merchandise with a copy of your return authorization return your order with an insured courier & retain your receipt. We cannot accept responsibility for packages that we do not ship ourselves. |
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Jewelry Care: Each piece of our jewelry is handcrafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. We recommend gently wiping the metal surface with a polishing cloth. |
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Repairs: Julia stands behind the quality and handmade craftsmanship of all our jewelry. We will fix it or replace our jewelry free of charge within 6 months based on normal usage. In the unlikely case that your jewelry is broken, please email us at orders@juliafailey.com for a repair authorization. Please include your name and address, invoice number, the reason for repair in the email.
Merchandise should be shipped to the following address with the return code on outside of box as shown:
Julia Failey
Attn: Repairs (enter your code here)
1235-A North Clybourn
Suite 157
Chicago, IL 60610
For your protection, securely pack and seal the return merchandise with a copy of your return authorization return your order with an insured courier & retain your receipt. We cannot accept responsibility for packages that we do not ship ourselves. |
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